Thank you for shopping with Priscys Essence! We’re committed to getting your lash essentials to you as quickly and safely as possible.

Processing Time

 • All orders are processed within 1–3 business days (excluding weekends and holidays).

 • During high-volume periods (sales or holidays), processing times may be slightly extended.

Shipping Options & Delivery Times

Canada & USA:

 • Standard Shipping: 4–7 business days

 • Express Shipping: 1–3 business days

International Shipping:

 • Standard International: 7–21 business days (varies by destination)

 • Express International: 3–7 business days

Shipping times are estimates and may be affected by customs or postal delays.

Shipping Rates

 • Shipping rates are calculated at checkout based on your location and selected shipping method.

 • Free standard shipping on orders over $75 (Canada only).

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package directly through the carrier’s website.

Customs & Duties (International Orders)

Customers are responsible for any customs fees, duties, or taxes that may apply upon arrival in their country.

Wrong Address Disclaimer

Please ensure your shipping address is correct. Priscys Essence is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is lost or delayed, please contact us at support@priscysessence.com. We’ll do our best to assist you in resolving the issue.